Minimum education:




3-5 years

Work Area:

Changshu, China

1. Familiar with the ISO quality management system, and able to implement the handling process related to quality complaints
2. Collect and update customer quality complaints and quality indicators, maintain good communication with customers and after-sales service, and travel to the fault site for analysis and confirmation if necessary
3. Organize relevant departments to analyze, diagnose and improve customer complaints, and submit quality reports to customers
4. Be responsible for the follow-up and verification of measures related to customer complaints, and the handling of relevant responsibilities and attribution costs
5. Be responsible for summarizing and analyzing customer quality complaints, statements and analysis reports, organizing regular meetings and reporting to the quality manager

Job requirements:
1. Bachelor degree or above, major in mechanical and electronic engineering, proficient in English reading, writing and speaking
2. More than 5 years of quality or customer service related work experience, able to handle customer complaints independently
3. Good communication skills and teamwork ability, good logical thinking ability and report writing ability